Job Summary

Sales of building materials to trade and DIY customers

Duties include:

• serve customers with their requirements and provide information as required
• assemble orders for collection or delivery
• generate sales opportunities
• build effective relationships with the customers
• answer the telephone and provide information as required
• provide estimates and quotes to customers as required
• load returns on to suppliers transport
• provide information to customers about products
• pick customer orders
• raise purchase orders as necessary to fulfil customer requirements
• progress and monitor orders
• replenish stock locations
• maintain the point of sale information
• take part in stock takes
• present a professional image of the company
• fulfil any reasonable task that is requested

• ensure that goods are accurately booked to customers
• check that accurate quotes and estimates are given to customers
• accurately record all sales through the computer system
• accurately book all methods of payments through the computer system
• advise the correct person of any short falls in stock levels
• conform with health and safety
• follow company security procedures

• have a willingness to learn the products on sale
• learn the computer stock system
• have the skills to learn the point of sale computer
• have the organisational skills to conduct transactions professionally
• be able to deal with difficult situations with customers
• have the ability to be a team player
• present a positive image of the company
• present a professional image of the company at all times